Frequently Asked Questions
Answers to common questions about កីឡដ្ឋាន.
01 Is Kilan licensed and which gambling authority regulates it?
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Kilan operates under a licence issued by the Curaçao eGaming Authority. The regulator enforces anti-money-laundering and fair-play standards, and Kilan's licence number is posted in the site’s footer.
02 What documents does Kilan need to verify my account before I can withdraw?
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Kilan requires a government-issued photo ID (passport, driver’s licence or national ID) and a recent proof of address such as a utility bill or bank statement dated within the last three months. If you deposit with a card, a picture of the card (first six and last four digits) may also be requested.
03 What is the minimum amount I can deposit or cash out at Kilan?
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The minimum deposit is $10 for most e-wallets and cards, $20 for bank transfers, and the equivalent of $5 in Bitcoin or Ethereum. Minimum withdrawal is $20 (or crypto equivalent) and the process usually takes 24-48 hours after internal review.
04 Do the welcome bonus funds come with wagering requirements at Kilan?
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Yes, the welcome bonus is subject to a 5x rollover on the bonus amount. You must place bets with total odds of at least 1.50 and complete the requirement within 30 days before any winnings can be withdrawn.
05 How does Kilan settle bets if a World Cup match is abandoned or postponed?
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If a match is abandoned before a result is officially declared, Kilan treats the bet as void and refunds the stake. For postponed matches, bets remain valid if the game is rescheduled within 24 hours; otherwise they are void and the stake is returned.
06 Can I set a self‑exclusion or limit my deposits on Kilan?
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Kilan's responsible-gambling page lets you set daily, weekly or monthly deposit limits, request a cooling-off period of up to six weeks, or self‑exclude for up to six months. Once activated, your account is locked and you cannot log in until the period ends.